Customer support
Support that accompanies every packaging order
From material sampling to delivery tracking, NORMMO's support framework helps you confirm packaging compatibility, follow your order, and get technical guidance when you need it.
Support areas
Three points of support
Each stage of the order is covered by a dedicated part of our service.
Sampling
Material sampling and testing
Pre-order samples and testing help confirm material compatibility before volume production runs begin.
Logistics
Logistics tracking
Dedicated tracking gives you visibility of your order from warehouse staging through to the destination.
Technical
Technical consultation
Our technical teams assist with machinery sealing profiles and roll-stock adjustments.
Service lifecycle
From sample validation to bulk delivery
01
Sample validation
Materials are sampled and tested to confirm they suit your packaging requirements.
02
Production confirmation
Once compatibility is confirmed, volume production is scheduled and tracked.
03
Bulk delivery
Orders are staged, tracked, and delivered to your chosen destination.